We are proud of our products

Payments& delivery

OUR PRODUCTS

We offer PAYPAL for secure payments. All payments are processed securely by PAYPAL, and are protected by encryption. Should you return any of your order and are due a refund, we will refund the value of your order via the payment method you originally used.

DELIVERY

Shipping is free within Canada; We usually ship orders within 48 hours. You should receive your order within 3-5 working days.

Returns

REPLACEMENT

If you received defective, damaged, or incorrect products, please contact us at rlt@incredibleredlight.com and provide a photo of the products that you received to confirm the condition of your order. Our team will provide replacement assistance.

If your order experienced problems with shipping or delivery, please reach out via email. To receive timely assistance, please provide your order number and confirm your full shipping address in your information form.

Please contact us regarding any assistance you require within 60 days of your order’s purchase date. After 60 days we are unable to guarantee that return, refund, or replacement assistance can be offered to remediate the order issue you experienced.

RETURNS

We only accept the return of orders that are unopened, unused, and within 60 days of their delivery.

You are entitled to cancel your order within 7 days without giving any reason for doing so. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail rlt@incredibleredlight.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.